Privacy Policy
This Privacy Policy explains how Koala Sleep collects, uses, stores, and protects information when you use our sleep sound, white noise, relaxation, playlist, account, and membership features.
1. Who we are
Koala Sleep is operated by Sovo Studio. If you have questions about this policy or your data, contact us at support@sovo.me.
2. Information we collect
Depending on how you use the app, we may collect the following categories of information:
- Account information, such as email address, masked account identifiers, login method, and authentication tokens.
- Optional sign-in information from supported third-party login providers, such as Google account identifiers returned by Google Sign-In.
- App activity information, such as selected sounds, playlists, favorites, saved mixes, timer settings, membership status, and restore-purchase status.
- Purchase information needed to verify or restore subscriptions or in-app purchases, such as product identifiers, transaction identifiers, and receipt data.
- Device and technical information, such as app version, platform, language, device identifiers generated for app operation, crash or error details, and network request metadata.
- Support information you send to us, such as your email address and the content of your request.
3. Information we do not intentionally collect
Koala Sleep is designed for relaxation and sleep audio. We do not intentionally collect precise location, contacts, photos, camera data, microphone recordings, health records, or biometric information. The app is not a medical device and does not provide diagnosis, treatment, or medical advice.
4. How we use information
We use information to:
- Provide account login, playlists, favorites, saved mixes, and cross-device sync.
- Play and organize sleep sounds, white noise, ambient audio, and timers.
- Process, verify, and restore memberships or in-app purchases.
- Maintain security, prevent abuse, troubleshoot bugs, and improve reliability.
- Respond to support requests and send service-related communications.
- Comply with legal obligations and enforce our Terms of Service.
5. Legal bases for processing
Where applicable law requires a legal basis, we process information to perform our contract with you, based on our legitimate interests in operating and improving the service, with your consent where required, and to comply with legal obligations.
6. Sharing information
We do not sell your personal information. We may share limited information with:
- Infrastructure and hosting providers that help us operate the app and cloud services.
- Payment platforms, app stores, and purchase verification providers for membership and billing features.
- Login providers, such as Google, when you choose to use third-party sign-in.
- Service providers that help with analytics, diagnostics, security, or customer support, under appropriate safeguards.
- Authorities or third parties when required by law, to protect rights, or to prevent abuse.
7. Third-party services
If you use Google Sign-In, Google processes information under Google's own terms and privacy policy. If you make purchases through an app store, the relevant app store may process payment and account information under its own policies. We recommend reviewing those policies separately.
8. Data retention
We keep personal information only as long as reasonably necessary for the purposes described in this policy, including providing your account, maintaining purchase records, resolving disputes, meeting legal requirements, and improving security. You may request deletion of your account or personal information by contacting us.
9. Security
We use reasonable technical and organizational safeguards to protect information. No online service can guarantee absolute security, but we work to protect accounts, tokens, cloud data, and purchase records against unauthorized access.
10. International transfers
Our service may be operated from servers or service providers located in different countries. Where required, we use appropriate safeguards for international transfers of personal information.
11. Your rights
Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to the processing of your personal information. You may also have the right to opt out of certain sharing or to withdraw consent where processing is based on consent. To exercise these rights, contact support@sovo.me.
12. California privacy notice
We do not sell personal information. California residents may request to know, access, correct, or delete personal information, and may exercise privacy rights without discrimination. Contact us at support@sovo.me for requests.
13. Children's privacy
Koala Sleep is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take reasonable steps to delete it.
14. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date and, where appropriate, provide additional notice in the app or on our website.